Terms and Conditions for HearthHaven Care

These Terms and Conditions ("Terms") govern your use of the services provided by HearthHaven Care ("our service," "we," "us," or "our online platform"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

1. Services Offered

HearthHaven Care provides a range of home services, which include, but are not limited to:

The specific details of the services to be provided will be agreed upon between you and HearthHaven Care prior to the commencement of any service.

2. User Responsibilities

As a user of our services, you agree to:

3. Booking and Cancellations

Service bookings can be made via our online platform, phone, or email. We require notice for any cancellations or rescheduling of services to accommodate our staff and other clients. Specific cancellation policies will be communicated at the time of booking and may vary depending on the service type and duration. Failure to provide adequate notice may result in a cancellation fee.

4. Payment Terms

All fees for services rendered by HearthHaven Care will be clearly communicated to you prior to the commencement of services. Payments are due according to the agreed schedule. We accept various forms of payment, details of which will be provided upon inquiry or booking. Late payments may incur additional charges.

5. Limitation of Liability

While HearthHaven Care takes all reasonable precautions to ensure the quality and safety of our services, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

6. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which is incorporated by reference into these Terms, describes how we collect, use, and disclose your personal information. By using our services, you agree to the collection and use of information in accordance with our Privacy Policy.

7. Intellectual Property

The content, features, and functionality of this online platform, including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof, are owned by HearthHaven Care, its licensors, or other providers of such material and are protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

10. Contact Us

If you have any questions about these Terms, please contact us: