Privacy Policy

Welcome to Sahara Brew. This Privacy Policy describes how Sahara Brew collects, uses, and discloses your personal information when you visit or make a purchase from our site, sahara-brew.co.uk. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

• Personal Information You Provide: When you place an online order for pickup or delivery, create an account, or contact us through our site, we collect personal information you voluntarily provide. This includes your name, email address, phone number, delivery address, and payment information (processed securely by third-party payment processors).
• Automatically Collected Information (Cookies and Usage Data): When you visit our online platform, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with the site. We refer to this automatically collected information as “Usage Data.” We collect Usage Data using technologies like "Cookies" (data files placed on your device or computer) and "Log files" (tracking actions occurring on the site).

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Process Orders: To fulfill your online orders, process payments, and arrange for pickup or delivery of your espresso drinks, artisanal teas, specialty pastries, light meals, and dessert-themed desserts.
• To Communicate With You: To send you order confirmations, updates, and respond to your inquiries or customer service requests.
• To Improve Our Services: To analyze how our customers browse and interact with our site, helping us to improve our menu presentation, service offerings, and overall user experience.
• For Marketing (with your consent): To send you promotional offers and updates about new products or special events at Sahara Brew, if you have opted in to receive such communications.
• For Security and Fraud Prevention: To protect our site and customers from fraudulent transactions and unauthorized access.

3. Sharing Your Personal Information

We may share your personal information with third parties to help us use your personal information, as described above. These include:

• Service Providers: We use third-party service providers (e.g., payment processors, delivery services, website hosting, analytics providers) to assist in operating our business. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Compliance: We may share your personal information when required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4. Your Rights

Under the UK GDPR, you have the following rights regarding your personal information:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact information provided below.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.

6. Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post any new Privacy Policy on this page.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by post using the details provided below: